# Services

## Overview

The Services feature allows organisations to enhance meeting bookings with additional service requests such as catering, equipment, room setup, and more.

Admins define what services are available per building, configure approval workflows and cost centres, and track vendor fulfilment through Service Tasks. Users can request services during the booking process, and approvers manage those requests through a dedicated approval workflow.

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>Admin setup</td><td><a href="/pages/WWM91z9dqx54eYMlQUzg">/pages/WWM91z9dqx54eYMlQUzg</a></td></tr><tr><td>Approval configuration</td><td><a href="/pages/weO8cktqBCq1UpBBhmAK">/pages/weO8cktqBCq1UpBBhmAK</a></td></tr><tr><td>Booking with services</td><td><a href="/pages/HoDlfGGfXcT0l5qqOK5r">/pages/HoDlfGGfXcT0l5qqOK5r</a></td></tr><tr><td>Approving requests</td><td><a href="/pages/BTFZYwanfdlRNbS4HDLR">/pages/BTFZYwanfdlRNbS4HDLR</a></td></tr><tr><td>Service tasks</td><td><a href="/pages/BkdJNsiYjxMfsirMBArR">/pages/BkdJNsiYjxMfsirMBArR</a></td></tr><tr><td>Tips and best practices</td><td><a href="/pages/NXW7MCkuuDGJtGvmOkjm">/pages/NXW7MCkuuDGJtGvmOkjm</a></td></tr></tbody></table>

### How it works

1. **Admins** set up service categories, items, approval owners, and cost centres
2. **Users** add services to their meeting bookings, selecting delivery times, cost centres, and matter numbers as needed
3. **Approvers** review and approve or decline service requests for their categories
4. **Service Tasks** are automatically generated for approved requests, giving facilities teams and vendors a clear view of what needs to be fulfilled

### Who it's for

* **Admins & Building Admins** — configure services, manage cost centres, monitor service tasks
* **Meeting organisers** — request services when booking rooms
* **Approvers** — review and approve service requests
* **Facilities managers & finance** — track fulfilment and export data for reporting

### Getting started

{% hint style="info" %}
The Services module is a paid upgrade available as part of UMA. Contact your UMA Customer Success Manager to enable it for your tenant and guide you through setup.
{% endhint %}


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