Approval configuration
This guide covers how to set up approval owners and cost centres so that service requests are routed to the right people and costs are properly tracked.
Approval owners
Approval owners determine who reviews and approves service requests. You can assign approvers at the service category level, and optionally at the cost centre level for more granular control.
Assigning a category approver
Go to Manage → Services → Service Categories
Select a category
Assign an approver team or individual users
Save your changes
All service requests for that category will be routed to the assigned approver.
Cost centre-level (optional)
If different cost centres require different sign-off, you can assign a cost centre-level approver that alongside the category approver for requests using that cost centre.
Cost centres
Cost centres allow you to track and allocate service costs across your organisation. They flow through to service tasks and CSV exports, giving finance teams full traceability.
Creating a cost centre
Go to Manage → Services → Cost Centres
Click Add Cost Centre
Enter:
Name – e.g., "Marketing Department"
Code – a unique identifier for billing
Buildings – assign one or more buildings
Click Save
Visibility and access control
By default, cost centres are available to all users
You can restrict a cost centre to specific teams — only team members will see it when booking services
Deactivating a cost centre removes it from new requests while keeping it visible on historical data for reporting
Reactivate at any time to make it selectable again
Duplicate codes are not allowed — a validation error will appear if you try to reuse a code
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