# Booking with services This guide covers how to add services to a meeting booking, including delivery times, cost centres, and matter numbers. ### Adding services to a booking Once service items have been configured for your building, you can add them to any meeting booking. 1. Go to Book a Meeting 2. Choose your room, date, and time 3. Expand the **Services** section 4. Browse service types (grouped in collapsible cards) 5. Add or remove service items as needed 6. Optionally include special instructions (e.g., "Vegetarian sandwiches only") 7. Submit your booking The Services section is optional — you can create a meeting without adding any services. #### Searching for services Use the built-in search bar to quickly find service items by name. For example, typing "coffee" will filter only relevant items under the Catering category. ### Delivery times Each service item has its own delivery time, giving you control over when individual items arrive during your meeting. * Delivery times **default to the meeting start time**, so you can submit quickly without adjusting anything * Adjust delivery times independently per item if you need different items at different times (e.g., coffee at the start, lunch at midday) * If you change the meeting time, unmodified delivery times update automatically — any you've manually adjusted will be flagged with a warning so you can review them * Delivery times must fall within the meeting window (start to end time) ### Cost centres If cost centres are configured for your organisation, you'll be prompted to select one when your service request has a cost. * Only cost centres relevant to your team are shown in the dropdown * Selection is required when the request has a cost above zero * You can change the cost centre before approval, but it's locked afterward * For fully free service items, a cost centre is not required ### Matter number If your services need to be billed to a specific project or client, you can add an optional matter number. * The matter number field is available in the Services section of the booking drawer * It's completely optional — leave it blank if not needed * Matter numbers carry through to Service Tasks and CSV exports for cost reconciliation ### After submitting If your booking includes services that require approval: * A **Service Request** is created for each service category that requires approval * The assigned approver(s) will be notified by email * You can track the status of each service request directly on your booking card: **Pending**, **Approved**, **Declined**, or **Cancelled** * Once approved, you'll receive a confirmation email If you edit a booking after a service request has been declined, a fresh approval cycle is automatically triggered. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.meetuma.ai/uma-knowledgebase/getting-started/services/booking-with-services.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.