v3.3.5 - 16th April 2026
Service request approval workflow
Who this is for: Admins, Approvers
Previously, service items were bundled with resource booking approvals. Now, services that require sign-off are routed through their own dedicated approval workflow — giving approvers clearer context and ensuring the right people review the right requests.
Why it matters
Service requests are created per category, so approvers only see what's relevant to them
Approvers can approve or decline with a reason, and every action is attributed — creating a clear audit trail
Request status (Pending, Approved, Declined, Cancelled) is visible directly on the booking card, so bookers always know where things stand
Editing a booking after a decline automatically triggers a fresh approval cycle, keeping the process clean
Existing resource booking approvals are unaffected — this runs alongside your current setup
Approval owner configuration
Who this is for: Admins
Getting service requests to the right approver used to require workarounds. Now you can configure exactly who approves what — by service category and optionally by cost centre — so requests are routed correctly from the start.
Why it matters
Assign approver teams or individuals at the category level to ensure domain experts review requests
Override at the cost centre level when different budgets have different sign-off requirements
If no approver is configured, requests are auto-approved — keeping things moving for low-risk items
Changes only affect new requests, so in-flight approvals aren't disrupted
Service tasks
Who this is for: Admins, Building Admins
Managing vendor fulfilment for meeting services has traditionally meant chasing emails and spreadsheets. Service Tasks changes that by automatically generating trackable tasks from approved service requests, giving facilities teams full visibility into what's been ordered, who's delivering it, and where things stand — all in one place.
Why it matters
Every approved service request now creates a Service Task with a complete snapshot of items, quantities, pricing, and delivery times — no more manual tracking
A dedicated Service Tasks page provides a real-time overview of all vendor activity, sorted by delivery time
Status tracking (Pending → In Progress → Delivered → Completed) means you always know where each request is in the fulfilment process
Overdue tasks are flagged automatically, so nothing slips through the cracks
Filtering by building, category, status, or date range makes it easy to focus on what needs attention right now
Vendor assignment
Vendors are assigned at the service category level and automatically inherited by tasks, reducing manual setup
If a category's vendor changes, active tasks update automatically — keeping everything in sync
Export CSV from service tasks
Who this is for: Facilities Managers, Finance Users
Tracking service costs across buildings, vendors, and cost centres is now much simpler. You can export your Service Tasks data as a detailed CSV — perfect for financial reporting, cost reconciliation, and vendor performance reviews.
Why it matters
A comprehensive export with 22 columns gives you everything you need: delivery dates, item-level pricing, cost centres, matter numbers, and vendor details
The export respects your current filters, so you get exactly the data you're looking for without manual cleanup
Vendors only see their own tasks, maintaining data separation
All dates reflect your configured timezone for accurate reporting
Cost centre management
Who this is for: Admins, Building Admins
For organisations that need to track and allocate service costs, cost centres provide the structure. Admins can create, manage, and control visibility of cost centres so that spending is attributed correctly and only relevant options are shown to each user.
Why it matters
Cost centres can be restricted to specific teams, so users only see the ones relevant to them — reducing errors and speeding up the booking process
Deactivating a cost centre removes it from new requests while preserving historical data for reporting
When requesting services, users are prompted to select a cost centre when costs are involved — ensuring proper allocation from the start
Cost centres flow through to Service Tasks and CSV exports, giving finance teams the traceability they need
Matter number for service requests
Who this is for: Meeting Organisers
When services need to be billed to a specific project or client, a matter number makes that possible. This optional field lets organisers tag service requests with a billing reference that carries through to Service Tasks and CSV exports.
Why it matters
Provides a clear link between service costs and the project or client they relate to
Fully optional — it's there when you need it and stays out of the way when you don't
Flows through the entire chain from request to task to export, so finance teams can reconcile costs without chasing down references
Per-Item delivery time for meeting services
Who this is for: Meeting Organisers and Vendors
Not everything needs to arrive at the same time. Per-item delivery times let organisers specify when each service item should be delivered during a meeting — whether that's coffee at the start or lunch halfway through.
Why it matters
Each item defaults to the meeting start time for quick submission, but can be adjusted independently for more precise scheduling
If the meeting time changes, unmodified delivery times update automatically — manually adjusted items are flagged so nothing is lost
Delivery times must fall within the meeting window, preventing scheduling errors
Vendors see the exact delivery time per item on their Service Tasks, improving fulfilment accuracy
Drag and Drop Calendar Bookings
Who this is for: All Users
Rescheduling a booking no longer means opening the full booking form. You can now drag to move or resize to adjust bookings directly on the calendar — a faster, more intuitive way to manage your day.
Why it matters
Quick adjustments that used to take multiple clicks now happen with a simple drag
A confirmation step shows you the original and proposed time before anything is saved — no accidental changes
Permission-based controls ensure you can only move bookings you're authorised to edit
Conflicts and working hours violations are caught automatically before confirming, so you won't accidentally double-book
Permissions
Users — own bookings only
Managers — own bookings plus desk bookings made by others
Advanced Managers, Building Admins, Admins — all bookings
Meeting type dropdown
Who this is for: Admins (for setup), All Users (for selection)
Understanding how your meeting rooms are being used starts with knowing what types of meetings are happening. Admins can now define meeting types that users select when booking a room — making it easy to report on meeting volumes by category.
Why it matters
Gives organisations insight into how meeting spaces are used — whether it's client meetings, internal stand-ups, or training sessions
Users can optionally tag their bookings with a meeting type, keeping the process lightweight
The Resource Booking Report now includes a Meeting Type column, so you can analyse usage patterns and make data-driven decisions about your space
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