# Hard refresh my browser

Our support team might ask you to *hard* refresh your browser as part of the troubleshooting process. This is different from a normal refresh. 

Here's how you can hard refresh in all of the browsers supported by UMA.

### Chrome <a href="#chrome" id="chrome"></a>

If you use **Windows**, hold the CTRL key and press F5. If you use **Mac**, hold the CMD and SHIFT keys and press R.

### Firefox <a href="#firefox" id="firefox"></a>

If you use **Windows**, hold the CTRL key and press F5. If you use **Mac**, hold the CMD and SHIFT keys and press R.

### Safari (Mac) <a href="#safari-mac" id="safari-mac"></a>

1. First, empty the cache: hold the OPT and CMD keys and press E.
2. Then, refresh the current page: hold the CMD key and press R.

### Edge (Windows) <a href="#edge-windows" id="edge-windows"></a>

Hold the CTRL key and press F5.