> For the complete documentation index, see [llms.txt](https://support.meetuma.ai/uma-knowledgebase/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.meetuma.ai/uma-knowledgebase/user-guides/troubleshooting/password-issues.md).

# Password issues

Having trouble logging in or require a password reset?

Most people use Microsoft 365 or Google credentials to log into UMA. 

If you are unsure, contact your UMA admin or manager within your organisation.

{% hint style="info" %}
UMA cannot reset your Microsoft or Google password. Please contact your internal IT department to reset your password.
{% endhint %}

### Microsoft / Google <a href="#logging-in-with-office-365" id="logging-in-with-office-365"></a>

To log in with your Microsoft 365 or Google credentials click on either of the buttons on the login page [here](https://vision.meetuma.ai/login).

<figure><img src="https://627748108-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0shDrJltbdGiCRz6ip4Z%2Fuploads%2FEZAqsfrYFk6ea3FMFKyr%2Fimage-20230224-115443.png?alt=media&amp;token=a84adb3b-0cbf-4766-8b8c-6768c3ee34c0" alt=""><figcaption></figcaption></figure>

<figure><img src="https://627748108-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0shDrJltbdGiCRz6ip4Z%2Fuploads%2FHv1gxRjkhAE95N4eJySc%2Fimage-20230224-115502.png?alt=media&amp;token=23368ec6-f10c-452e-aaa1-2bc457de4f56" alt="" width="281"><figcaption></figcaption></figure>

{% hint style="info" %}
If you have trouble logging in with your Microsoft or Google account, or require a password reset, you will need to contact your internal IT department to resolve the issue.
{% endhint %}

### Basic authentication  <a href="#logging-in-to-uma-with-your-email-and-password" id="logging-in-to-uma-with-your-email-and-password"></a>

#### Forgot password

If you usually log in to UMA with basic authentication but are having trouble signing in, contact the UMA admin in your organisation and they can reset your password.

<figure><img src="https://627748108-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0shDrJltbdGiCRz6ip4Z%2Fuploads%2FF2suH98zODzDUn0utChZ%2Fimage-20230224-115633.png?alt=media&amp;token=95a59d4d-39c0-4557-a654-dde5f4ec54c9" alt=""><figcaption><p>Basic authentication</p></figcaption></figure>

#### Reset password

If you do know your password but you want to reset it, log into UMA using basic authentication and follow the multi factor authentication steps.

Once you have logged in, click on your initials in the top right and click **reset password** and follow the instructions.


---

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