Encountered a bug? Find out how to provide all the essential information for speedy resolution.
Bugs should be reported by sending an email to support@askuma.ai or from our portal.
In order to get the best help possible, please provide as much context on how you encountered the bug.
HARA HAR capture (HTTP Archives) records the requests and responses that your browser makes within UMA.
In Chrome, go to the page within UMA where you are experiencing trouble.
At the top-right of your browser window, click the Chrome menu (⋮).
Select tools > developer tools. The developer tools window opens as a docked panel at the side or bottom of Chrome.
Click the network tab.
Select preserve log.
You will see a red circle at the top left of the Network tab. This means the capture has started. If the circle is black, click the black circle to start recording activity in your browser.
Refresh the page and reproduce the problem while the capture is running.
After you successfully reproduce the issue, click the Export HAR button, which looks like a down arrow pointing to a horizontal line. Save the file to your computer.
Select the console tab
Right-click anywhere in the console and select save as....
Name the log file Chrome-console.log.
Send both files as shared links in a reply to your case.
In Firefox, go to the page within UMA where you are experiencing trouble.
Click the Firefox menu (Three horizontal parallel lines) at the top-right of your browser window.
Select web developer > network.
The developer tools window opens as a docked panel at the side or bottom of Firefox.
Click the network tab.
Select persist logs.
Refresh the page and reproduce the problem while the capture is running.
After you successfully reproduce the issue, right-click any row of the activity pane and select Save all as HAR.
Select the console tab.
Right-click any row and select select all.
Paste the content in a text file and name it console-log.txt.
Send both files as shared links in a reply to your case.
In Safari, go to the page within UMA where you are experiencing trouble.
In the menu bar at the top, click develop and select show web inspector.
Click the console tab and select preserve log.
Go back to the network tab.
Refresh the page and reproduce the problem while the capture is running.
After you successfully reproduce the issue, right-click any row of the activity pane and select export HAR.
Click the console tab.
Right-click any row and select select all.
Paste the content in a text file and name it console-log.txt.
Send both files as shared links in a reply to your case.
In Internet Explorer, go to the page within UMA where you are experiencing trouble.
Click the gear icon in the top right.
Select F12 developer tools.
Click the network tab.
Clear the clear entries on navigate option, which is selected by default. The icon looks like blue arrow with a red X.
The green play button (start profiling session), should be selected by default. This means the capture function is running.
Refresh the the page and reproduce the problem while the capture is running.
Once you have reproduced the issue, click the export as HAR icon. The icon looks like a floppy disk.
Click the console tab.
Right-click any row and select copy all.
Paste the content in a text file and name it console-log.txt.
Send both files as shared links in a reply to your case.
In Edge, go to the page within UMA where you are experiencing trouble.
At the top-right of your browser window, click the Edge menu (⋮)
Select developer tools.
Click the network tab.
Clear the clear entries on navigate option, which is selected by default. The icon looks like blue arrow with a red X.
The green play button (start profiling session), should be selected by default. This means the capture function is running.
Refresh the the page and reproduce the problem while the capture is running.
Once you have reproduced the issue, click the export as HAR icon. The icon looks like a floppy disk.
Click the console tab.
Right-click any row and select copy all.
Paste the content in a text file and name it console-log.txt.
Send both files as shared links in a reply to your case.
Password issues
Having trouble logging in or require a password reset?
Hard refresh my browser
Quick keyboard shortcuts to access feature updates
How do I report bugs
Submit a bug to our support team here
Our support team might ask you to hard refresh your browser as part of the troubleshooting process. This is different from a normal refresh.
Here's how you can hard refresh in all of the browsers supported by UMA.
If you use Windows, hold the CTRL key and press F5. If you use Mac, hold the CMD and SHIFT keys and press R.
If you use Windows, hold the CTRL key and press F5. If you use Mac, hold the CMD and SHIFT keys and press R.
First, empty the cache: hold the OPT and CMD keys and press E.
Then, refresh the current page: hold the CMD key and press R.
Hold the CTRL key and press F5.
Having trouble logging in or require a password reset?
Most people use Microsoft 365 or Google credentials to log into UMA.
If you are unsure, contact your UMA admin or manager within your organisation.
UMA cannot reset your Microsoft or Google password. Please contact your internal IT department to reset your password.
To log in with your Microsoft 365 or Google credentials click on either of the buttons on the login page here.
If you have trouble logging in with your Microsoft or Google account, or require a password reset, you will need to contact your internal IT department to resolve the issue.
If you usually log in to UMA with basic authentication but are having trouble signing in, contact the UMA admin in your organisation and they can reset your password.
If you do know your password but you want to reset it, log into UMA using basic authentication and follow the multi factor authentication steps.
Once you have logged in, click on your initials in the top right and click reset password and follow the instructions.
