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    • Web
      • 2025
        • v3.1.7 - 16th April 2025
        • v3.1.6 - 27th February 2025
        • v3.1.5 - 23rd January 2025
        • v3.1.4 - 20th January 2025
      • 2024
        • v3.1.3 - 23rd December 2024
        • v3.1.2 - 5th December 2024
        • v3.1.1 - 3rd December 2024
        • v3.1.0 - 24th October 2024
        • v3.0.9 - 10th October 2024
        • v3.0.8 - 14th August 2024
        • v3.0.7 - 15th July 2024
        • v3.0.6 - 27th June 2024
        • v3.0.5 - 18th April 2024
        • v3.0.4 - 11th April 2024
        • v3.0.3 - 18th March 2024
        • v3.0.2 - 19th February 2024
        • v3.0.1 - 4th January 2024
      • 2023
        • v3.0.0 - 21st November 2023
        • v2.10.9 - 12th October 2023
        • v2.10.8 - 6th September 2023
        • v2.10.7 - 10th August 2023
        • v2.10.6 - 25th July 2023
        • v2.10.5 - 17th May 2023
        • v2.10.4 - 4th May 2023
        • v2.10.3 - 12th April 2023
        • v2.10.2 - 3rd April 2023
        • v2.10.1 - 20th February 2023
      • 2022
        • v2.10.0 - 29th November 2022
        • v2.9.9 - 16th November 2022
        • v2.9.8 - 27th October 2022
        • v2.9.7 - 12th October 2022
        • v2.9.6 - 29th September 2022
        • v2.9.5 - 7th September 2022
        • v2.9.4 - 22nd August 2022
        • v2.9.3 - 6th July 2022
        • v2.9.2 - 29th June 2022
        • v2.9.1 - 14th June 2022
        • v2.9.0 - 5th May 2022
        • v2.8.9 - 18th April 2022
        • v2.8.8 - 5th April 2022
        • v2.8.7 - 18th March 2022
        • v2.8.6 - 9th February 2022
      • 2021
        • v2.8.5 - 23rd December 2021
        • v2.8.4 - 15th December 2021
        • v2.8.3 - 2nd December 2021
        • v2.8.0 - 18th November 2021
        • v2.7.0 - 25th October 2021
        • v2.5.0 - 22nd September 2021
        • v2.4.0 - 23rd August 2021
        • v2.3.0 - 4th August 2021
        • v2.2.0 - 26th July 2021
        • v.2.1.0 - 16th July 2021
        • v2.0.0 - 13th July 2021
        • V1.9.0 - 24th June 2021
        • V1.8.0 - 4th June 2021
        • V1.7.0 - 23rd May 2021
        • V1.6.0 - 13th May 2021
        • V1.5.0 - 16th April 2021
        • V1.4.0 - 6th April 2021
    • Mobile
      • Android
        • 2025
          • v1.20.0 - 9th January 2025
        • 2023
          • v1.18.0 - 4th May 2023
          • v1.17.9 - 6th April 2023
        • 2022
          • v1.14.5 - 18th April 2022
          • v1.12.0 - 12th January 2022
        • 2021
          • v1.11.0 - 18th November 2021
          • v1.10.2 - 25th October 2021
          • v1.9.0 - 6th October 2021
          • V1.8.6 - 20th August 2021
          • V1.6.6 - 5th July 2021
          • V1.6.0 - 25th June 2021
          • V1.1 - 6th May 2021
          • V1.0 - 4th January 2021
      • IOS
        • 2025
          • v3.8.9 - 15th January 2025
          • v3.8.8 - January 9th 2025
        • 2023
          • v3.5.0 - 4th May 2023
          • v3.4.7 - 6th April 2023
        • 2022
          • v3.4.0 - 12th January 2022
            • v3.4.3 - 18th April 2022
        • 2021
          • v3.3.3 - 18th November 2021
          • v3.3.1 - 25th October 2021
          • v3.3.0 - 6th October 2021
          • V3.2.4 - 20th August 2021
          • V1.6.6 - 5th July 2021
          • v1.6.5 - 25th June 2021
          • v1.6.1 - 6th May 2021
          • v1.5.1 - 4th January 2021
    • Android meeting display
      • 1.7.3 - 18th April 2024
      • 1.7.2 - 15th December 2023
      • 1.7.0 - 3rd August 2023
      • v1.5.4 - 27th April 2022
      • v1.5.3 - 18th April 2022
      • v1.4.16 - 18th March 2022
      • v1.4.3 - 2nd December 2021
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On this page
  • Enable visitor management
  • Hide visitors in emails
  • Allow unplanned visits
  • Customise visitor emails
  • Customising the email header
  • Customising additional information
  • Live email preview
  • Customising emails at the building level

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  1. Getting Started
  2. Settings

Visitor settings

PreviousUser settingsNextSupport details

Last updated 2 months ago

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Enable visitor management

Use this setting to enable visitor management for your organisation.

If you turn on visitor management, any user in your organisation will be able to invite guests to your buildings.

Hide visitors in emails

When enabled, a BCC rule will enforce the hiding of visitor names and emails from all visit-related emails/events.

Allow unplanned visits

Use this setting to allow ad hoc check ins from the . This will allow anybody to walk into your building and check in.

Any check ins will appear in the .

Customise visitor emails

Customising the email header

The header text appears prominently below the subject line in visitor emails.

Steps to update:

  • Enter a new header message in the provided field.

  • Changes will immediately update in the live preview.

  • Click Save to apply the customization to all future visitor emails.

πŸ“Œ Example header: "Welcome to [Company Name] – Here’s everything you need for your visit!"


Customising additional information

The additional information section lets you provide extra details such as:

  • Visit instructions

  • Security guidelines

  • Parking information

  • Wi-Fi details

Use the rich text editor to format the content:

  • Add plain or styled text

  • Insert hyperlinks for additional resources

  • Changes will instantly reflect in the live email preview.

  • Click Save to apply updates.


Live email preview

As you edit the header and additional information, a real-time preview updates to show exactly how the email will appear to visitors.

πŸ“Œ Tip: Use this preview to check formatting before saving.


Customising emails at the building level

If you need building-specific visitor emails:

  • Go to Building Settings β†’ Visitors

  • Toggle "Customise visitor emails"

  • Customise the header & additional information

  • Save changes

πŸ“Œ Note: If a building does not have a custom template, it will use the company-wide email template by default.

πŸ“Œ Example additional information: "Please check in at the reception upon arrival. Free parking is available in Lot A. If you have any questions, contact us at []."

πŸš€
support@email.com
visitor kiosk
visitor log