Visitor settings

Enable visitor management

Use this setting to enable visitor management for your organisation.

If you turn on visitor management, any user in your organisation will be able to invite guests to your buildings.

Hide visitors in emails

When enabled, a BCC rule will enforce the hiding of visitor names and emails from all visit-related emails/events.

Allow unplanned visits

Use this setting to allow ad hoc check ins from the visitor kiosk. This will allow anybody to walk into your building and check in.

Any check ins will appear in the visitor log.

Customise visitor emails

Customising the email header

The header text appears prominently below the subject line in visitor emails.

Steps to update:

• Enter a new header message in the provided field.

• Changes will immediately update in the live preview.

• Click Save to apply the customization to all future visitor emails.

📌 Example header: "Welcome to [Company Name] – Here’s everything you need for your visit!"

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Customising additional information

The additional information section lets you provide extra details such as:

• Visit instructions

• Security guidelines

• Parking information

• Wi-Fi details

Use the rich text editor to format the content:

• Add plain or styled text

• Insert hyperlinks for additional resources

• Changes will instantly reflect in the live email preview.

• Click Save to apply updates.

📌 Example additional information: "Please check in at the reception upon arrival. Free parking is available in Lot A. If you have any questions, contact us at [[email protected]]."

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Live email preview

As you edit the header and additional information, a real-time preview updates to show exactly how the email will appear to visitors.

📌 Tip: Use this preview to check formatting before saving.

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Customising emails at the building level

If you need building-specific visitor emails:

• Go to Building Settings → Visitors

• Toggle "Customise visitor emails"

• Customise the header & additional information

• Save changes

📌 Note: If a building does not have a custom template, it will use the company-wide email template by default.