# Visitor settings

## Enable visitor management

Use this setting to enable visitor management for your organisation.

If you turn on visitor management, any user in your organisation will be able to invite guests to your buildings.

## Hide visitors in emails

When enabled, a **BCC rule** will enforce the hiding of visitor names and emails from all visit-related emails/events.

## Allow unplanned visits

Use this setting to allow ad hoc check ins from the [visitor kiosk](https://support.meetuma.ai/uma-knowledgebase/getting-started/set-up-your-hardware/applications/visitor-kiosk-application). This will allow anybody to walk into your building and check in.

Any check ins will appear in the [visitor log](https://support.meetuma.ai/uma-knowledgebase/user-guides/visitor-management/visitor-log).

## Add visitors to resource bookings

Allow users to allocate desks, parking spaces, and meeting rooms to visitors during their visit.

## Customise visitor emails

<figure><img src="https://627748108-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0shDrJltbdGiCRz6ip4Z%2Fuploads%2Fr2vNK7o9tPY6pV9C0qLn%2FScreenshot%202025-02-26%20094716.png?alt=media&#x26;token=41632ea5-b634-4986-8c9a-378484f92b79" alt=""><figcaption></figcaption></figure>

### **Customising the email header**

The **header text** appears prominently below the subject line in visitor emails.

#### **Steps to update:**

* Enter a **new header message** in the provided field.
* Changes will **immediately update in the live preview**.
* Click **Save** to apply the customization to all future visitor emails.

{% hint style="info" %}
📌 **Example header:**\
\&#xNAN;*"Welcome to \[Company Name] – Here’s everything you need for your visit!"*
{% endhint %}

***

### **Customising additional information**

The **additional information section** lets you provide extra details such as:

* Visit instructions
* Security guidelines
* Parking information
* Wi-Fi details

Use the **rich text editor** to format the content:

* Add **plain or styled text**
* Insert **hyperlinks** for additional resources
* Changes will **instantly reflect in the live email preview**.
* Click **Save** to apply updates.

{% hint style="info" %}
📌 **Example additional information:**\
\&#xNAN;*"Please check in at the reception upon arrival. Free parking is available in Lot A. If you have any questions, contact us at \[*[*support@email.com*](mailto:support@email.com)*]."*
{% endhint %}

***

### **Live email preview**

As you edit the **header and additional information**, a **real-time preview** updates to show exactly how the email will appear to visitors.

{% hint style="info" %}
📌 **Tip:** Use this preview to check formatting before saving.
{% endhint %}

***

### **Customising emails at the building level**

If you need **building-specific** visitor emails:

* Go to **Building Settings** → **Visitors**
* Toggle **"Customise visitor emails"**
* Customise the header & additional information
* Save changes

{% hint style="info" %}
📌 **Note:** If a building **does not** have a custom template, it will use the **company-wide email template** by default.
{% endhint %}