📃Warranty
The article below covers warranty for UMA’s Panel and Kiosk, as well as Sensors, Gateways and Repeaters
UMA Panel and Kiosk Warranty
Featured below are our UMA Panel and Kiosk warranty options
UMA provides a 30-Day Return Window (see Return of Non-Defective Products below) and the following limited warranty. This limited warranty extends only to the original purchaser unless purchased from an authorised reseller or distributor.
Please note that any warranty service starts at the date the unit left an UMA facility unless end customer purchase date can be confirmed. Questions must be accompanied by the order number from the transaction, receipted invoice, valid serial number, or bill of loading through which the warranted product was purchased. The serial number serves as your warranty number and must be retained.
UMA warranty varies by product. Unless otherwise noted the standard warranty applies:
Standard Warranty: For all products, unless otherwise stated below, including displays, open frame products, and accessories
UMA warrants these products and their parts against defects in materials or workmanship for one year from the original ship date. During this period, UMA will repair or replace defective parts with new or reconditioned parts at UMA’s option, without charge to you.
For all Android tablets (including retired POSPAD tablets and Android media players)
UMA warrants these products and their parts against defects in materials or workmanship for three years from the original ship date. During this period, UMA will repair or replace defective parts with new or reconditioned parts at UMA’s option, without charge to you.
Common Warranty Provisions
All shipping fees to UMA must be paid by the customer unless otherwise specified in this document. All returns, both during and following the 30-day return window, must be affected via the Procedures for Obtaining Warranty Service described below.
All parts replaced by UMA or its authorised service centre, become the property of UMA. Any after-market additions or modifications will not be warranted.
UMA MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEM INTEGRATION AND DATA ACCURACY.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorised to make any modification, extension or addition to this warranty. These exclusive remedies shall not have failed of their essential purpose (as that term is used in the Uniform Commercial Code) as long as UMA remains willing to repair or replace defective products or re-perform and non-conforming services for no charge, as applicable, within a commercially reasonable time after being notified of a warranty claim.
Warranty Conditions and Exclusions
The above Limited Warranty is subject to the following conditions and exclusions.
This warranty extends only to products distributed and/or sold by UMA and our authorised resellers and distributors.
This warranty covers only the normal use of our products. UMA shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current, electrical failures and surges; or (iii) use beyond recommended operating conditions or where caused by excessive or inadequate heating or air conditioning or (iv) service or alteration by anyone other than an authorised UMA representative; (v) damages incurred through irresponsible use, including those resulting from viruses or spyware, overclocking, or other non-recommended practices or use in any manner or environment, or for any purpose for which UMA did not design or license it; or (vi) any alteration, modification or enhancement of the product by you or any third party not authorised or approved in writing by UMA. In addition, this warranty does not cover the product to the extent it is used in any country other than the country to which UMA ships the product.
No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfilment of this warranty. The ORIGINAL warranty period applies to product repaired or replaced under this Limited Warranty.
UMA and its Authorised Service Centres accepts no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to UMA. The customer shall be solely responsible for establishing and maintaining security, virus protection, backup and disaster recovery plans for any data, images, software or equipment. UMA shall have no obligation or liability with respect to the recovery of lost data or images.
This warranty does not cover any third-party software or virus-related problems.
Thirty-day Return Window does not include opened software, parts, special order merchandise and shipping and handling fees.
UMA accepts no liability for problems caused by after-market software or hardware modifications or additions.
UMA is not responsible for giving any technical support concerning the installation or integration of any software or component the customer did not pay UMA to install.
UMA is not responsible for the loss of data or time, even in the event of hardware failure. UMA is not responsible for any loss of work (“downtime”) caused by a product requiring service. UMA is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use our products.
Under no circumstances will UMA be liable for any loss, cost, expense, inconvenience or damage exceeding the original purchase price of the product less any shipping fees.
In the event that UMA is unable to fulfil product warranties, the manufacturer of the hardware hereby agrees that any existing product warranty shall remain valid and enforceable, and the manufacturer shall honour any claims made under such warranty.
Return of Non-Defective Products
A non-defective product may be returned to UMA within thirty (30) days of the invoice date for a refund of the original purchase price with the following amendments/fees:
Only products originally shipped from UMA will be considered for return to UMA. By a Customer requesting the return of products to UMA, the Customer certifies that the products were purchased from UMA and there has been no substitution of the product from another supplier, distributor or another source of the product.
Any return must be in the original packaging and in as-new condition
UMA will refund neither the original shipping cost nor the shipping and handling fees incurred from the return of the product.
No refund will be granted for the product used or tampered with in any way which jeopardizes UMA’s ability to remarket or resell the product. UMA maintains full discretion in decisions regarding a products fitness for return.
Any non-defective returns beyond 30 days may be returned at the sole discretion of UMA and are subject to not less than a 15% restocking fee, which percentage is taken from the final purchase price less any shipping or handling charges.
Quantity purchases of five units or more are not eligible for non-defective returns.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorisation) Policy
If a return to UMA is desired for any reason, the customer must contact UMA Support to request an RMA number and complete an RMA Request for Service form to authorise the return. A serial number or proof of purchase will be required. Returns will not be accepted without an RMA.
The RMA is valid for 30 days from the date of issuance.
RMA and services are rendered by UMA Support only. Any shipping costs on any item returned for repair is the customers’ responsibility. All returned parts must have an RMA number written clearly on the outside of the package along with a letter detailing the problems. No package will be accepted without an RMA number written on the outside of the package. No COD packages will be accepted.
Only the defective portion of the product should be returned for repair. All accessories such as, but not limited to, cables, bases, and ancillary items should NOT be returned. UMA takes no responsibility for accessories not returned to the customer after repair. Product(s) should be packed in the original box and a well-protected external box OR securely packaged individually and protected to meet standard packaging guidelines and shipped to the address on the RMA form.
UMA will not be responsible for shipping damage/loss of any product. Upon receiving the product, UMA will repair or replace your product (at UMA’s sole discretion) and will ship it back to you within 2 weeks subject to parts availability.
After Warranty – Post Warranty
For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, the customer is responsible for shipping charges both ways, as well as current fees for part(s) used in the repair. UMA guarantees availability of replacement parts for 2 years
UMA will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website.
Please click here for our RMA Form
UMA Sensor, Gateway and Repeater Warranty
Featured below are our UMA Sensor, Gateway and Repeater warranty options
HARDWARE
UMA provides a 30-Day Return Window (see Return of Non-Defective Products below) and the following limited warranty. This limited warranty extends only to the original purchaser unless purchased from an authorised reseller or distributor.
Please note that any warranty service starts at the date the unit left an UMA facility unless end customer purchase date can be confirmed. Questions must be accompanied by the order number from the transaction, receipted invoice, valid serial number, or bill of loading through which the warranted product was purchased. The serial number serves as your warranty number and must be retained.
UMA warranty varies by product. Unless otherwise noted the standard warranty applies
Standard Warranty: For all products, unless otherwise stated below, including sensors, gateways and repeaters
UMA warrants these products and their parts against defects in materials or workmanship for one year from the original ship date. During this period, UMA will repair or replace defective parts with new or reconditioned parts at UMA’s option, without charge to you.
Common Warranty Provisions
All shipping fees to UMA must be paid by the customer unless otherwise specified in this document. All returns, both during and following the 30-day return window, must be affected via the Procedures for Obtaining Warranty Service described below.
All parts replaced by UMA or its authorised service centre, become the property of UMA. Any after-market additions or modifications will not be warranted.
UMA MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEM INTEGRATION AND DATA ACCURACY.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorised to make any modification, extension or addition to this warranty. These exclusive remedies shall not have failed of their essential purpose (as that term is used in the Uniform Commercial Code) as long as UMA remains willing to repair or replace defective products or re-perform and non-conforming services for no charge, as applicable, within a commercially reasonable time after being notified of a warranty claim.
Warranty Conditions and Exclusions
The above Limited Warranty is subject to the following conditions and exclusions.
This warranty extends only to products distributed and/or sold by UMA and our authorised resellers and distributors.
This warranty covers only the normal use of our products. UMA shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current, electrical failures and surges; or (iii) use beyond recommended operating conditions or where caused by excessive or inadequate heating or air conditioning or (iv) service or alteration by anyone other than an authorised UMA representative; (v) damages incurred through irresponsible use, including those resulting from viruses or spyware, overclocking, or other non-recommended practices or use in any manner or environment, or for any purpose for which UMA did not design or license it; or (vi) any alteration, modification or enhancement of the product by you or any third party not authorised or approved in writing by UMA. In addition, this warranty does not cover the product to the extent it is used in any country other than the country to which UMA ships the product.
No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfilment of this warranty. The ORIGINAL warranty period applies to product repaired or replaced under this Limited Warranty.
UMA and its Authorised Service Centres accepts no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to UMA. The customer shall be solely responsible for establishing and maintaining security, virus protection, backup and disaster recovery plans for any data, images, software, or equipment. UMA shall have no obligation or liability with respect to the recovery of lost data or images.
This warranty does not cover any third-party software or virus-related problems.
Thirty-day Return Window does not include opened software, parts, special order merchandise and shipping and handling fees.
UMA accepts no liability for problems caused by after-market software or hardware modifications or additions.
UMA is not responsible for giving any technical support concerning the installation or integration of any software or component the customer did not pay UMA to install.
UMA is not responsible for the loss of data or time, even in the event of hardware failure. UMA is not responsible for any loss of work (“downtime”) caused by a product requiring service. UMA is not liable for any loss, cost, expense, inconvenience, or damage that may result from use or inability to use our products.
Under no circumstances will UMA be liable for any loss, cost, expense, inconvenience, or damage exceeding the original purchase price of the product less any shipping fees.
In the event that UMA is unable to fulfil product warranties, the manufacturer of the hardware hereby agrees that any existing product warranty shall remain valid and enforceable, and the manufacturer shall honour any claims made under such warranty.
Return of Non-Defective Products
A non-defective product may be returned to UMA within thirty (30) days of the invoice date for a refund of the original purchase price with the following amendments/fees:
Only products originally shipped from UMA will be considered for return to UMA. By a Customer requesting the return of products to UMA, the Customer certifies that the products were purchased from UMA and there has been no substitution of the product from another supplier, distributor or another source of the product.
Any return must be in the original packaging and in as-new condition
UMA will refund neither the original shipping cost nor the shipping and handling fees incurred from the return of the product.
No refund will be granted for the product used or tampered with in any way which jeopardizes UMA’s ability to remarket or resell the product. UMA maintains full discretion in decisions regarding a products fitness for return.
Any non-defective returns beyond 30 days may be returned at the sole discretion of UMA and are subject to not less than a 15% restocking fee, which percentage is taken from the final purchase price less any shipping or handling charges.
Quantity purchases of five units or more are not eligible for non-defective returns.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorisation) Policy
If a return to UMA is desired for any reason, the customer must contact UMA Support to request an RMA number and complete an RMA Request for Service form to authorise the return. A serial number or proof of purchase will be required. Returns will not be accepted without an RMA.
The RMA is valid for 30 days from the date of issuance.
RMA and services are rendered by UMA Support only. Any shipping costs on any item returned for repair is the customers’ responsibility. All returned parts must have an RMA number written clearly on the outside of the package along with a letter detailing the problems. No package will be accepted without an RMA number written on the outside of the package. No COD packages will be accepted.
Only the defective portion of the product should be returned for repair. All accessories such as, but not limited to, cables, and ancillary items should NOT be returned. UMA takes no responsibility for accessories not returned to the customer after repair. Product(s) should be packed in the original box and a well-protected external box OR securely packaged individually and protected to meet standard Packaging guidelines and shipped to the address on the RMA form.
UMA will not be responsible for shipping damage/loss of any product. Upon receiving the product, UMA will repair or replace your product (at UMA’s sole discretion) and will ship it back to you within 2 weeks subject to parts availability.
After Warranty – Post Warranty
For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, the customer is responsible for shipping charges both ways, as well as current fees for part(s) used in the repair. UMA guarantees availability of replacement parts for 2 years
UMA will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website.
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