# v3.2.4 - 9th October 2025
## Services (BETA)
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Weโre introducing **Services (BETA)** โ a powerful *paid upgrade* that lets organisations enhance their meeting bookings with additional service requests such as **catering, equipment, or room setup**.
Admins can now define **service categories and items** for each building, and users can easily request these services during the meeting booking process โ all within UMA.
Approvers also gain full control, with the ability to **approve or decline bookings with or without service items**, giving teams flexibility while maintaining oversight.
{% endhint %}
### ๐ข For Admins โ Managing Services
**Service categories**
Admins can now define **Service Categories** to organise available services.\
Each category represents a type of service (e.g., *Catering*, *Equipment*, *Room Setup*) that can span multiple buildings.
**Key capabilities:**
* Navigate to **Manage โ Services โ Service Categories**
* Create, edit, or delete categories
* Assign a category to one or multiple buildings
* Add an optional description for clarity
**Service items**
Admins can define specific **Service Items** that belong to a category and are available to users when booking a meeting.
**Service item currency**
To assign a currency to your service items, navigate to **company** or **building settings**. This currency will be inherited for either the whole company or for individual buildings.
**Key capabilities:**
* Navigate to **Manage โ Services โ Service Items**
* Create, edit, or delete service items
* Configure item details:
* Name
* Category *(each item can belong to one category only)*
* Assigned Buildings *(only those linked to the category)*
* Unit price *(optional)*
* Description *(optional)*
### ๐ฅ For Users โ Requesting Services During Booking
When booking a meeting, users can now include service items to tailor their meeting experience.
**Key capabilities:**
* Add service items to your booking once services are enabled for your tenant
* View service types grouped in collapsible cards by category
* Search and select items easily
* Add or remove service items at any time before submission
* Include special instructions for each service
* Create bookings without service items if desired
**Requirements:**
* Services must be turned on for your tenant
* At least one service item must exist in the selected building
* A resource approver must be assigned
### โ For Approvers โ Managing Service Requests
Approvers can now review and decide whether to approve a booking **with or without** its associated service items.
**Key capabilities:**
* Option to approve the meeting request and included services, or the meeting only
* Default selection approves all (meeting + services)
* Clear checkbox: โ**Approve service items with this booking**โ
* Email confirmation to the requestor explicitly indicates whether service items were approved
### ๐ฌ Notifications
Email confirmations are now sent to both **requestors** and **approvers**, clearly summarising:
* The booking details
* The included service items
* The approval status of each
### โ๏ธ Availability
The Services feature is currently available in **BETA**.
Weโre continuing to gather feedback to refine the workflow, improve visibility of service status, and expand automation capabilities in future updates.
### โ ๏ธ Known Limitations (BETA)
* **Manual approver setup:** An approver must be manually configured for each resource; thereโs no tenant-level or service category approver yet.
* **No cost centre integration (yet):** Service pricing is displayed but not yet linked to cost centres or automated billing.
* **Limited notifications:** Notifications currently only support basic approval status; reminders and escalation workflows are not yet available.
* **Editing restrictions:** Once a booking with service items is submitted, service items cannot be modified without cancelling and recreating the booking.
* **No analytics or reporting:** Service usage data isnโt yet included in analytics dashboards or export reports.
***
## **๐ Improved user search**
User search fields now display **email addresses** alongside names, helping users ensure theyโre selecting the correct person โ particularly useful in larger organisations.
**Updated fields:**
* *Book on behalf*
* *Assign User* (resource modal)
* *Approver* (resource modal)
This improvement aligns these fields with the **Find a Teammate** and **Add Participant** experiences.
***
## **๐ Smarter visit duration defaults**
When creating a visit, the **check-out time now defaults to one hour after the selected check-in time**, eliminating unnecessary validation errors and providing a more intuitive experience.
**Behavior:**
* On first entry, check-out defaults to *check-in + 1 hour*
* Updates automatically if check-in changes (until manually overridden)
* Manual check-out edits are preserved
* Validation ensures check-out is always after check-in, triggering only when both fields are valid
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